Refund & Cancellation Policy

Effective Date: June 2026
Business Name: WOOMEN DESIGN
Email: woomendesign.store@gmail.com
Phone: 9567605592 / 9567465592

At WOOMEN DESIGN, your satisfaction is our priority. We have crafted this policy to ensure a fair, transparent, and hassle-free experience for all our customers across India.

1. Return Eligibility

We accept returns under the following conditions:

• The return request is raised within 7 days of delivery.
• The item is unused, unworn, and unwashed.
• All original tags and packaging are intact.
• The item is not from a sale, clearance, or non-returnable category.

Non-Returnable Items:

• Items marked as “Final Sale” or “Non-Returnable” on the product page
• Innerwear, lingerie, and accessories (for hygiene reasons)
• Items damaged due to customer misuse or improper care

2. How to Initiate a Return

1. Email us at woomendesign.store@gmail.com with your Order ID, reason for return, and photos of the item.
2. Our team will review your request within 2–3 business days and confirm eligibility.
3. Once approved, you will receive return shipping instructions.
4. Pack the item securely and ship it to our address.
5. Upon receipt and quality inspection, your refund or exchange will be processed.

3. Refund Policy

• Approved refunds will be processed within 7–10 business days of receiving the returned item.
• Refunds will be credited to the original payment method (UPI, bank account, credit/debit card, etc.).
• Shipping charges are non-refundable unless the return is due to a defect or error on our part.
• In case of a defective or wrong item, we will bear the return shipping cost and offer a full refund or replacement.

4. Exchange Policy

• Exchanges are available for size or colour variations, subject to stock availability.
• Exchange requests must be raised within 7 days of delivery.
• If the requested size/colour is unavailable, a refund will be issued.

5. Cancellation Policy

• Orders can be cancelled within 24 hours of placement, provided they have not been shipped.
• To cancel, email us at woomendesign.store@gmail.com with your Order ID.
• Once an order is shipped, it cannot be cancelled. You may initiate a return after delivery.
• Refunds for cancelled orders will be processed within 5–7 business days.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and your Order ID. We will arrange a replacement or full refund at no additional cost to you.

Frequently Asked Questions (FAQ)

Q1. How long does it take to receive my refund?

Refunds are typically processed within 7–10 business days after we receive and inspect the returned item. The time for the amount to reflect in your account depends on your bank or payment provider.

Q2. Can I return a sale item?

Items purchased during a sale or marked as “Final Sale” are not eligible for return or exchange unless they are defective or incorrect.

Q3. What if I received the wrong item?

We sincerely apologise for the inconvenience. Please email us within 48 hours with your Order ID and a photo of the item received. We will arrange a replacement or full refund immediately.

Q4. Do I have to pay for return shipping?

For standard returns (size/fit issues), the customer is responsible for return shipping costs. For defective or incorrect items, WOOMEN DESIGN will bear the return shipping cost.

Q5. Can I exchange for a different product?

Currently, exchanges are available only for the same product in a different size or colour. For a different product, please return the original item and place a new order.

Q6. How do I track my return?

Once you ship the return, please share the tracking number with us at woomendesign.store@gmail.com. We will keep you updated on the status of your return and refund.

Contact Us

For any return, refund, or cancellation queries, please reach out to us:

• Email: woomendesign.store@gmail.com
• Phone: 9567605592 / 9567465592
• Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST